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QA: Courses & Curricula
Guide to Managing for Quality- Self study module
Management Sciences for Health and UNICEF, 1998. Recommended
An online study module for quality assurance. Contains a case study, and introductions to a variety of quality improvement tools such as control charts, prioritization matrices, various graphs for display of data, cause and effect diagrams, patient flow guides, user surveys. This is an excellent introduction to QA concepts and tools.
http://erc.msh.org/quality
University Research Corp/ Quality Assurance Project QA Core Curriculum Courses:
The following is a series of week-long courses directed toward health service leadership, quality improvement teams, and quality assurance coaches. The course materials for include reference documents, instructor manuals, participant manuals and slide sets for individual sessions. The courses primarily support a narrow problem-focused approach to QA, but much of the material could be adapted to broader approaches as well.
Quality Improvement in Healthcare: Overview Course
University Research Corp/ U.S. Agency for International Development Quality Assurance Project, Core Training Series, 2002.
This four-day course is designed for service providers or managers who are new to quality assurance. Participants learn how to identify opportunities for improvement and plan a quality improvement project at the facility level. Instructional methods include small group work employing a variety of exercises and case examples.
- Principles of management conducive to improving quality
- Systems view of organization
- Quality improvement tools
- Working in teams; team-building
- Measurement using quantitative and qualitative data, common cause and special cause variation
- Planning for quality improvement
http://www.qaproject.org/training.html#qiinhc
Training of QA Trainers
University Research Corp/ U.S. Agency for International Development Quality Assurance Project Core Training Series, 2003.
This course is designed to prepare trainers to deliver a course such as the “Core Curriculum” above. The target audience is health workers (e.g., physicians, nurses, midwives, administrators, information officers, clinical assistants) who have been delegated to become QA trainers. The objective is to equip these trainers with the tools they need to prepare QA teams in their workplaces to implement individual problem-focused QA systems. Training uses competency-based evaluation of performance through both peer and self-assessment of actual training. Participants must have general QA knowledge, and specific skills in the technical area they are going to teach. Contains instructor and participant manuals, slide presentations, and reference manual for one-week workshop.
http://www.qaproject.org/training.html#trainingtrain
Cost and Quality in Healthcare
University Research Corp/ U.S. Agency for International Development Quality Assurance Project Core Training Series, 2002.
This week-long course is designed to introduce health professionals, program managers, and other decision-makers within the health system to the concepts of cost and quality. It will provide guidance on measuring the effect of interventions aimed at improving quality relative to their cost and quantifying the cost of poor quality. It also provides a basic overview of quality definitions, quality assurance framework, and cost analysis approaches. It does not intend to provide an in-depth review of cost analysis approaches but does provide additional reading and references to continue exploration of the topics covered.
http://www.qaproject.org/training.html#cost&qaul
Monitoring the Quality of Primary Care
University Research Corp/ U.S. Agency for International Development Quality Assurance Project Core Training Series, 2002.
This week-long course is designed to help mid-level health managers develop skills in monitoring quality of care in an ambulatory healthcare setting. Building on standards already in use, the course guides participants through the steps of developing and using indicators in a systematic method to routinely monitor health worker performance. Ideally, participants should already have already have general knowledge of QA, and are planning to use quality improvement techniques to address the gaps between standards (desired performance) and actual performance detected through this monitoring (i.e. this course focuses on individual problem-focused QA).
Coaching and Team-Building
University Research Corp/ U.S. Agency for International Development Quality Assurance Project Core Training Series, 2001 (Revised edition).
This week-long course is designed for quality assurance coach candidates who have a working knowledge of QA concepts. It uses hands-on methods to develop coaches' ability to facilitate teamwork and provide competency-based, just-in-time training. Ideally, this course will be conducted with existing teams and their coaches. When that is not possible, the participants should form teams that will act as real teams working through real-life QA activities. This course should be accompanied by a practicum in a field site with a coach's real team.
http://www.qaproject.org/training.html#coaching
Quality-Oriented Health Sector Reform Training Module
This half-day training course was developed to orient senior policy-makers and program leaders about how to integrate health sector reform (HSR) and quality assurance (QA) strategies in quality-oriented health sector reform. The framework was developed as a collaborative effort of the Quality Assurance Project (QAP) and the Pan American Health Organization (PAHO).
http://pdf.dec.org/pdf_docs/PNADE589.pdf
The companion document to this Participant Manual—Quality-Oriented Health Sector Reform Training Module: Instructor Notes—is also available at:
http://www.lachealthsys.org/index2.php?option=com_docman&task=doc_view&gid=99&Itemid=244
The framework document, Maximizing Quality of Care in Health Sector Reform: The Role of Quality Assurance Strategies, was published for the United States Agency for International Development by the Quality Assurance Project and is available at:
http://www.qaproject.org/pubs/PDFs/PAHO.pdf
Healthcare Improvement Skills Center (University of Missouri and Case Western Reserve University)
The Healthcare Improvement Skills Center of the University of Missouri and Case Western Reserve University, in partnership with the Institute for Healthcare Improvement, has developed six online learning modules focusing on the “How To” of improvement, using a CQI approach.
- Module 1 will help you understand and describe the key features of a new concern or an unusual opportunity.
- Module 2 teaches you which factors to consider when selecting a team to lead an improvement effort and how to help such groups work more effectively.
- Module 3 helps you identify and describe a quality problem in ways that will lead to effective solutions.
- Module 4 teaches you how to use basic quality improvement tools and skills to identify sources of unwanted variation in a process and to evaluate interventions.
- Module 5 introduces you to the selection, display, and analysis of data to determine when a measured change over time is likely to be due to chance and when it is not.
- Module 6 demonstrates how to reconsider, sustain, and extend process improvements.
http://www.improvementskills.org/
Using the NACCHO Local Health Department Accreditation Self-Assessment Tool
March, 2008 archived webcast explains how to use the National Association of City and County Health Officers (NACCHO) Local Health Department Self-Assessment Tool (this is a tool to assist local health departments in the U.S to prepare for upcoming accreditation system for public health).
http://www.eomeetingcenter.com/se/Meetings/Playback.aspx?meeting.id=193368
Measuring and Managing Quality of Health Care
Set of training modules developed in the Ministry of Health of Malaysia and refined for use in the Western Pacific Region through the ‘WPRO Technical Meeting on Strengthening the QA/Improvement Programme for Selected Countries in the W Pacific Region’ listed above. Modules include ‘Training for Trainers’, ‘Implementing Quality and Improving Performance’, ‘Measuring Performance’, and ‘Promoting Quality’.
Available from Dr Azman Abu Bakar, WHO Collaborating Center for QA, Ministry of Health, Malaysia E-Mail: azman.ab@ihsr.gov.my
Collaboratives for Quality Improvement in Health Care: Trainer’s Guide
University Research Corp, commissioned b y USAID Health Care Improvement Project. Bethesda, MD. Final Draft, 2007.
A course manual for setting up and conducting a quality assurance “community of learning” collaborative group among multiple sites which are building QA programs.
http://www.qaproject.org/training/collaborativetraining/
trainers%20guide.2007.final.QAP.pdf
TeamSTEPPS: From the US Agency for Healthcare Research and Quality.
This is a complete course for training teams in health care settings (outpatient clinics, OR’s, ICU’s, Surgical suites) to reduce medical errors and improve patient safety. Includes instructor’s manual, Power point slide presentations, student handout and video case examples. To obtain these request the TeamSTEPPS Multimedia Curriculum Kit and Pocket Guide (ARHQ Publications # 06-0020-2 and 06-0020-3) by e-mail at AHRQPubs@ahrq.hhs.gov (or call 800-358-9295).
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