Programs and Operations Support OfficerFULL JOB DESCRIPTION

Summary of Duties
The Program and Operations Support Officer position with the Pacific Island Health Officers Association (PIHOA) will be in the U.S. Territory of Guam. Continuation of employment is dependent upon program/operational needs, satisfactory work performance, availability of funds, and compliance with applicable Federal/State laws. 
Responsible for the day-to-day coordination of health systems strengthening initiatives and programs under the applicable Federally funded programs. Ensures that all administrative and programmatic requirements and deliverables of initiatives are met. Supports contracts administration and tracking/monitoring of deliverables in coordination with respective technical staff or the Deputy Director and Executive Director, and where needed, entry of contractor/consultant invoices into the PIHOA financial system. Assists in the development, refinement, and implementation of project work and evaluation plans. Fosters regular communication and enhances current partnerships among PIHOA membership, staff, project stakeholders, and funders. Provides program and project support and administration services as required. Assists Deputy Director/Executive Director with the preparation of Guam-based operational and grants budgets, including monitoring and reporting of approved Guam-based program and operational budgets, when assigned. Assists with organization-wide and program-specific financial audits as assigned. 
Provides programmatic and project functions and support, as well as support for the day-to-day operational and administrative needs of the Guam PIHOA office. Initiates, prepares, and reconciles payment requests and invoices, tracks procurement transactions, manages office inventory, follows up on delinquent accounts receivables/payables, and administers financial and administrative files for the office. Overall supervision of travel (airfare, lodging, and ground transportation) and per diem requests as assigned. Upon request, assists in other special PIHOA programs and projects. Tracks and maintains the Lab Revolving Fund (LRF) registry under the supervision of the Regional Lab Coordinator. Serves as a point of contact for delivery and shipping of goods or equipment upon request. 
Primary Qualifications
  • Education: Minimum of a bachelor’s degree in Health Administration, Public Health, or another health-related field from an accredited academic institution.
  • Job Experience: Minimum of two (3) years of experience in grants management, contracting, federal programmatic and project support, and operations support as stated in the Major Duties and Responsibilities section noted above.
  • Job Knowledge: Knowledge of business principles, grammar, spelling, and basic arithmetic. Must be proficient in Microsoft Office software (Excel, PowerPoint, Word, Outlook, Publisher). Knowledge of basic accounting/booking principles. Familiarity with US federal grants guidelines and cost principles for non-profits.
  • Abilities and Skills: Must have excellent English and written communication skills. Ability to type/keyboard with a high degree of accuracy at a moderate rate (at least 45 wpm) and proficiently use or operate common office equipment. Must possess a valid driver’s license.
  • Experience in supporting multi-disciplinary teams
  • Relevant project management experience
  • Must be able to effectively communicate with respect and diplomacy with a range of people from differing backgrounds, value systems, cultures, religious affiliations, and varying degrees of English-speaking and writing competencies.
  • Proficiency in Microsoft Office applications
Submit the following electronically with attention to Janet Camacho (, Deputy Director and Regie Tolentino, Office Administrator (, no later than 5pm, January 10, 2020, Hawaii Standard Time:
1)       Letter of Interest that outlines your overall qualifications and professional experience in response to the Primary Qualifications listed above;
2)       Curriculum Vitae; and
3)       Minimum of three (3) professional references – these references must be from current and past employment supervisors based on the last 8-10 years of employment.
For any inquiries related to this vacancy, please direct them to Regie Tolentino (